« Because growing up should be beautiful, your satisfaction is our priority » – The Bbandco Team

At Bbandco, we carefully select each item in our collection with the same attention we give to your shopping experience. If for any reason you’re not completely satisfied with your purchase of our refined baby care products, we’re happy to offer returns or exchanges within 15 days of receiving your order.

Our Return Policy

We accept returns and exchanges for most items, provided they are:

  • In original, unused condition
  • With all tags attached
  • In the original packaging

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns or exchanges on the following items from our collection:

  • Accessoires Cheveux (hair accessories)
  • Accessoires de toilette (toilet accessories)
  • Attache-tétines (pacifier clips)
  • Bavoirs bébé (baby bibs)
  • Bavoirs-Bandanas (bandana bibs)

How to Initiate a Return or Exchange

Our return process is as simple and elegant as our products:

Step 1: Contact Us

Within 15 days of receiving your order, please email our customer service team at [email protected] with the subject line « Return Request » and include the following information:

Subject: Return Request – Order #[Your Order Number] Dear Bbandco Team, I would like to request a return/exchange for my recent order #[Your Order Number]. Details: – Item(s) to return: [Product Name(s)] – Reason for return: [Reason] – Preferred resolution: [Refund/Exchange for (specific product if exchanging)] I have reviewed the return policy and confirm the item(s) meet all return conditions. Best regards, [Your Full Name] [Your Order Number] [Your Contact Email]

Step 2: Receive Return Authorization

Within 1-2 business days (the same timeframe as our order processing), our Paris-based customer service team will email you a Return Authorization Number and detailed instructions.

Step 3: Package and Ship Your Return

Please carefully package your return using the original packaging if possible. Include a copy of your order confirmation or packing slip. Ship your return to:

Bbandco Returns
37 Rue Bailleul
75001 Paris, France

Note: Return shipping costs are the responsibility of the customer unless the return is due to our error. We recommend using a trackable shipping service.

Refund Process

Once we receive and inspect your return (typically within 5 business days of arrival at our facility), we will process your refund or exchange with the same care we put into preparing your original order.

Refund Timeline

  • Credit card/PayPal payments: 5-10 business days after return approval (processing times vary by financial institution)
  • Original payment method: Refunds will be issued to the original payment method

Exchange Process

For exchanges, we will ship your new item once the return is received and approved. Shipping charges for the new item will apply unless the exchange is due to our error.

Damaged or Incorrect Items

If you receive a damaged item or incorrect product (unlikely given our meticulous quality control, but possible), please contact us immediately at [email protected] with photos of the issue. We will arrange for a replacement or refund at no additional cost to you.

International Returns

For our international customers (excluding Asia and certain remote areas), please note:

  • Customs forms should be marked as « Returned Goods » to avoid additional duties
  • Original shipping costs are non-refundable
  • Return shipping times may vary based on your location

For any questions about our return policy, our Parisian customer service team is available to assist you at [email protected].

« Because growing up should be beautiful, we ensure every detail of your experience with Bbandco meets our high standards » – The Bbandco Team

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